Best way to reach Boost Mobile customer service is by calling them:
If you like me, hate talking with robots, here is a quick way to reach customer service representative:
- Verify the phone # you are calling about. At the first menu prompt choose option 5, then 2, then 4, then 0 and then enter your personal PIN
Boost Mobile Customer Service Business hours:
Mon-Fri: 4am – 8pm PST
Sat & Sun: 4am – 7pm PST
If you have any other questions, you can take a look at Boost Mobile FAQ
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About the company
Boost Mobile is one of the leading providers in prepaid telecommunications services in the US and is dedicated in providing excellent customer service to each and every customer it has on its list. Company is well known for providing satisfaction to customers that need help about their accounts. Customer service is a plus for this prepaid telecom service company.
Not many other brands are able to provide the same excellence in service like they do. Customer service can make or break a company and no matter what brand they hold or what mother company they come from, if the customer service is not good, the business will die a sudden death and lose all its customers eventually.
No company can move forward if they keep losing customers and that is why it is the responsibility of customer service representatives to ensure that customers are satisfied and happy with their service.
Boost Mobile Customer shares a way to save with boost boost mobile:
How do you contact Boost Mobile Customer Service?
As Boost provides the nation widest coverage for prepaid mobile phones in the US, it is prepared in being easy to reach whenever its customers need to. There are two options to choose from when contacting support; one is through the Boost Mobile customer service number, which is available for general support from 4AM PST every day and the other option is by email that you can send through the customer support page in their website.
These options can be used by anyone for inquiries, concerns and other account related matters. If you have a question, they have a frequently asked questions page in their website where you can probably find answers to common questions.
What does customer service do?
We hear customer service all the time and we know it’s very important. We want to get it. We deserve to be given excellent customer service but what do customer service representatives actually do? They are the business front liners.
They face the customers and talk to them about products and services. They answer questions, process requests, troubleshoot problems and help with technical difficulties. Customer service often reflects the culture that the company operates with. For example, Boost Mobile customer service operates in the principle that it is important for them to hear what the customers want.
Since Boost has started, it has provided prepaid customers with what they need and has since kept on improving products and services for the benefit of their customers.
Customer service skills you should expect from the one helping you
Patience – is one of the most important skills of customer service representatives because it takes a lot of patience to go from one problem resolving to the next day in and day out. The agent that will assist you should make sure that he or she remains patient at all times especially because whether or not he or she had a good or bad experience with the previous customer, it’s not your fault and it has nothing to do with you at all. A customer service representative should be able to reset himself or herself to nice mode automatically before facing or talking to the next customer
Listening skills – this is probably the most important skill agents should have because without proper listening skills, no issues can be resolved. If the rep cannot understand you or where you’re actually coming from, it will be hard for them to find a solution. To go about this, if you start noticing that the representative is not listening to your or not understanding what you’re reasonably telling them, they probably don’t so kindly ask to talk to someone else or ask for a supervisor instead.
Product knowledge – the representative should have adequate knowledge about the products, the services and the flow of how things work within the company in order to be able to provide the best service possible. A Boost Mobile customer service agent for example should know all the products and service plans available. Come to think of it, knowing is not enough. They should know it by heart. It’s very hard to ask for help from someone who doesn’t know what he or she is doing and let’s admit the fact that we do not have the time to wait until they finally figure it out or learn what they need to in training class. Companies should be aware of this and we should let them know of our dissatisfaction in cases like this.
Firmness – so this one is probably a skill that will not work in favor of the customer but one that we need to understand as well. Customer representatives are trained to be firm in a polite way because they cannot give in to every demand that the customer has. There may be instances where the requests may simply not be reasonable for the company to grant and a representative has to be firm so that you cannot persuade them now only for them to get in trouble later on. Nobody wants to get in trouble especially those who are only trying to give excellent service to customers but let’s admit that we all can’t be winners all the time.
As a customer, which of those skills are most important to you? Have you thought about the skills that the customer service representatives you have dealt with before have that you thought might have made them better or could have made them better if they have the skill that you had in mind? Dealing with customer service agents when we need service to be done is not as smooth sailing as we expect it to be all the time but let’s all keep in mind that these representatives are trained to have the skills and the tools necessary to be able to provide the help you need when you need it. It is often frustrating to not get what we really want but let’s give them a chance to prove how they can help us before we shut them off and think that asking them for help will not lead anywhere pleasant. Let’s all be fair.
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A couple of tips and tricks for getting the most out of Boost Mobile Customer Service
More and more people throughout the United States are considering giving up their cell phone contracts with the “Big Three” cell phone providers, and instead switching to pay-as-you-go or non contract cell phone services through companies like Boost Mobile for a number of different reasons.
Not being locked into long-term contracts with ridiculously high fees, having the ability to adjust the amount of talk, text, and data you receive on the fly, and being able to upgrade your phone whenever you feel like are all some of the big advantages you’ll be able to enjoy when you use Boost Mobile – but here are just a few tricks for getting the most out of your new service.
Figure out how much text, talk, and data you’ll want to get out of your Boost Mobile plan
Before you pull the trigger on any plan whatsoever, you’re going to want to figure out exactly how much talk, text, and data you want to have on your Boost Mobile plan – at least starting out. Speaking with a Boost Mobile customer service representative that has experience working with new customers is probably the best route to determine exactly how much you need (and how much you would be overpaying for), definitely something that is recommended for new customers.
Consider purchasing your own device to get a better deal – and a better phone
Secondly, you’ll want to consider purchasing your own device or smart phone instead of going with one of the subsidized solutions offered by Boost Mobile, for a couple of different reasons.
One, you’re going to be able to use a cell phone or smart phone that you are already familiar with. Secondly, you’re going to be able to upgrade your device whenever you feel like it – adding it up immediately to your Boost Mobile plan with the help of Boost Mobile customer service experts.
Finally, you may be able to purchase a better device on the third party marketplace and then you would directly through the Boost Mobile cell phone selection.
See if the people at Boost Mobile customer service number can offer you any complimentary upgrades to “sweeten the deal”
Last, but certainly not least, you’ll want to talk to a Boost Mobile customer service expert before you purchase any plan or agreed to any service whatsoever to see if they are willing to offer any complimentary upgrades to convince you to become a customer.
Sometimes (certainly not always, but more often than you would think), Boost Mobile customer service representatives are empowered to provide very attractive “newbie deals” and then include extra minutes, extra texts, and extra data at ridiculously low prices to convince you to take advantage of all the other big benefits that Boost Mobile has to offer.
You’ll never know about these deals unless you ask, and the best way to figure out whether or not one is available is to call the Boost Mobile customer service number. A 15 minute phone call could end up resulting in the sweetest deals you’ll find in the cell phone industry.
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